25. Are You a Good Listener – Really? Part Two: Blocks to Communication.
Last week we explored the skill of active listening and how we can use it when we need to really hear what another person is saying, thinking and feeling. We…
24. Are You a Good Listener – Really? Part One: The Skill of Active Listening
This week we explore one of the most challenging skills in leadership: The art and science of effective listening. You can substitute the word ‘active’ for the word ‘effective’ if…
23. How to stop ‘grudgery’ in its tracks
"Holding onto a grudge is like drinking poison and expecting the other person to die."– Gautama BuddhaWelcome back. This week, let’s dive into the deep dark pool of sludge that…
22. Employee Engagement Part 2: “Things we can do”
In last week’s post I set out to address the ‘why’ behind the ‘how’ of fully engaging your team members. This week I want to share a number of the…
21. Employee Engagement: “Is there a magic bullet?”
People in business know the foundation for success is a large, stable and ever-growing base of loyal customers – customers who stay with us no matter what cut-price competitors promise.…
20. Building a ‘Real’ Team Code of Conduct
If you‘ve read my articles on Action Meetings, you may recall me saying that we had to establish rigid rules of the road in order to make brainstorming productive. Now…
19. Action Meetings Revisited: How to fully engage ’The Quiet Ones’
In my posts on Action Meetings (Posts 16 and 17), I spoke of the need to spell out the rules of the road when brainstorming so that ‘The Loud Ones’…
18.‘How to Overturn Murphy’s Law!’ (Hint: Expect the Unexpected)
This week we look at what can happen when we rigorously plan ahead for problems we could encounter when starting a new project or procedure – and review what happened…