15. No-Fault Problem-Solving. Part 2: The no-fault method in action.
Last week I introduced you to no-fault problem-solving (Post 14). Now let’s look at how this approach – combined with creative thinking and brainstorming – can help us solve just…
14. Introducing ‘No-fault Problem Solving.’ Part 1: Introduction
This week I’d like to introduce you to a concept that I call ‘No-fault problem-solving.’ This approach is another product of my turn-around work with companies facing bankruptcy – where…
13. Personal Leadership: “Who has the keys to your karma?”
The Scene:I was asked to lead a workshop for a group of unemployed college grads participating in a program designed to help them gain work experience in their fields. The…
12. Reaction management: “Rarely is the urge to kill followed by the act of murder” (Part Two: The how-to’s)
Last week I shared the experience of one of our clients who used reaction management to resolve a feud he was having with his teenage son. He said that his…
11. Reaction management: “Rarely is the urge to kill followed by the act of murder” (Part One: The challenge.)
This week we take a deeper dive into how to manage our reactions, and our actions, when we’re angry or stressed in some way. This takes us deeper into Reaction…
10. Commitment Management: Can you be trusted to do what you say you’re going to do?
Introductory notes. In this week’s updated post we explore issues that surround making and breaking commitments. Our goal is to grow from being people who (at least occasionally) make casual…
9. Real power is power ‘with’ people” not ‘over’ people
This week I’d like to revisit the idea that real power in the workplace is power ‘with’ people, not ‘over’ them. When I say ‘real power’ I mean the power…
8. “If I’ve told you once, I’ve told you a hundred times” (Really?)
Hello and welcome. Last week I talked at length about how to minimize defensiveness – basically by avoiding criticism and attacking the problem, not the person, when providing corrective feedback.…