25. Are You a Good Listener – Really? Part Two: Blocks to Communication.
Last week we explored the skill of active listening and how we can use it when we need to really hear what another person is saying, thinking and feeling. We…
24. Are You a Good Listener – Really? Part One: The Skill of Active Listening
This week we explore one of the most challenging skills in leadership: The art and science of effective listening. You can substitute the word ‘active’ for the word ‘effective’ if…
23. How to stop ‘grudgery’ in its tracks
"Holding onto a grudge is like drinking poison and expecting the other person to die."– Gautama BuddhaWelcome back. This week, let’s dive into the deep dark pool of sludge that…
8. “If I’ve told you once, I’ve told you a hundred times” (Really?)
Hello and welcome. Last week I talked at length about how to minimize defensiveness – basically by avoiding criticism and attacking the problem, not the person, when providing corrective feedback.…
7. Why and How to Correct Without Criticizing (Part 2: The how-to’s)
Introduction: Hello again. Last week I talked about why it’s so important to provide corrective feedback without criticizing and demoralizing team members. (Please see Post 6, “Why and How to…
6. Why and How to Correct Without Criticizing (Part 1: The ‘why’ behind the ‘what’)
The situation: A few months back I was invited by the folks at LinkedIn to write a brief article on how to give team members corrective feedback without demotivating them.…
5. When you have a problem with someone do you speak ‘to’ that person? Or ‘about’ them?
The scene: This week a case from our business turnaround files. The client: a mid-size restaurant food supplier. Timing: at bottom of a deep recession. Situation: company going under as…