Conflict prevention vs. conflict resolution I studied conflict resolution at the Justice Institute of BC in Vancouver, Canada. I’ve mentioned elsewhere that studying with the institute’s Centre for Conflict…
"Holding onto a grudge is like drinking poison and expecting the other person to die."– Gautama BuddhaWelcome back. This week, let’s dive into the deep dark pool of sludge that…
If you‘ve read my articles on Action Meetings, you may recall me saying that we had to establish rigid rules of the road in order to make brainstorming productive. Now…
Hello and welcome. Last week I talked at length about how to minimize defensiveness – basically by avoiding criticism and attacking the problem, not the person, when providing corrective feedback.…
Introduction: Hello again. Last week I talked about why it’s so important to provide corrective feedback without criticizing and demoralizing team members. (Please see Post 6, “Why and How to…
The situation: A few months back I was invited by the folks at LinkedIn to write a brief article on how to give team members corrective feedback without demotivating them.…
The scene: This week a case from our business turnaround files. The client: a mid-size restaurant food supplier. Timing: at bottom of a deep recession. Situation: company going under as…
Hello and welcome. My name is Neil Godin and I'm your host here at This Week – a free service that brings you leadership and communication tips, tricks and tutorials…