21. Employee Engagement: “Is there a magic bullet?”
People in business know the foundation for success is a large, stable and ever-growing base of loyal customers – customers who stay with us no matter what cut-price competitors promise.…
20. Building a ‘Real’ Team Code of Conduct
If you‘ve read my articles on Action Meetings, you may recall me saying that we had to establish rigid rules of the road in order to make brainstorming productive. Now…
15. No-Fault Problem-Solving. Part 2: The no-fault method in action.
Last week I introduced you to no-fault problem-solving (Post 14). Now let’s look at how this approach – combined with creative thinking and brainstorming – can help us solve just…
12. Reaction management: “Rarely is the urge to kill followed by the act of murder” (Part Two: The how-to’s)
Last week I shared the experience of one of our clients who used reaction management to resolve a feud he was having with his teenage son. He said that his…
11. Reaction management: “Rarely is the urge to kill followed by the act of murder” (Part One: The challenge.)
This week we take a deeper dive into how to manage our reactions, and our actions, when we’re angry or stressed in some way. This takes us deeper into Reaction…
10. Commitment Management: Can you be trusted to do what you say you’re going to do?
Introductory notes. This week we explore issues that surround making and breaking commitments. Our goal is to grow from being people who (at least occasionally) make casual commitments to being…
9. Real power is power ‘with’ people” not ‘over’ people
This week I’d like to introduce you to the idea that real power in the workplace is power ‘with’ people, not ‘over’ them. When I say ‘real power’ I mean…